Shipping & Returns

SHIPPING

- All orders received will be dispatched the next working day, subject to stock availability and/or order confirmation. Orders are processed and shipped on working days only (Monday through Friday, excluding public holidays). During promotional periods, please allow up to 2 business days for your order to be processed and shipped. Growth Bomb will not be held responsible for refunding items lost, damaged, or stolen during transit.

AUSTRALIA DELIVERY

- Standard shipping (3-5 business days) is FREE for all orders over $60, otherwise a flat rate of $5.95* applies. Express shipping (1-3 business days) is also available for a flat rate of $14.95.
- All orders are sent via courier and are fully trackable.
- It is suggested that customers provide a delivery address where a person will be available to accept the delivery between 9 am – 5 pm. Otherwise, your parcel will be redirected to the nearest post office / depot for collection.
- For delivery to some rural and semi-rural areas, Australia Post has restricted delivery operations and no capability to deliver with a signature.
- Delivery to WA, TAS, NT, and regional areas may take up to 7 business days.
- Delivery during peak periods such as Public Holidays, Christmas, and promotional periods can experience longer delivery times.

NEW ZEALAND DELIVERY

- Shipping is FREE for all orders over $60 AUD, otherwise a flat rate of $14.95 AUD applies.
- All orders are sent via courier and are fully trackable.
- It is suggested that customers provide a delivery address where a person will be available to accept the delivery between 9 am – 5 pm. Otherwise, your parcel will be redirected to the nearest post office / depot for collection.
- All orders are dispatched by the next business day and delivered within 7 business days.

RETURNS

GrowthBomb primarily distributes its products through retailers, making it impossible for us to process returns for purchases made from our stockists. If you wish to return a GrowthBomb product bought from a retailer, kindly reach out to the place of purchase for a refund or exchange, following the retailer's return policy. We suggest retaining your receipt and reviewing the retailer's return conditions.

We accept returns for products that arrive damaged or cause adverse reactions. Refunds for unsatisfactory experiences are handled on a case-by-case basis and may not guarantee a full refund. Such matters are promptly evaluated and addressed accordingly. While we uphold the quality of our products, we cannot assure individual outcomes. Therefore, we do not provide replacements for extensively used products without achieving desired results.

We provide a return option within 14 days from the delivery date. To initiate a return, please contact us at hello@growthbomb.com. Upon return, we will refund the product's purchase cost, excluding shipping and handling fees. Please note that only items purchased directly from our website are eligible for return.

For any inquiries regarding delivery, refunds, or returns, feel free to contact us at hello@growthbomb.com.

RETURNS POLICY THROUGH DISTRIBUTORS

As Growth Bomb sells its products indirectly through distributors to retailers, we regret to inform you that we are unable to process returns for purchases made from any of our stockists. If you wish to return a Growth Bomb product, please contact your place of purchase for a refund or exchange, adhering to the retailer's return policy. We strongly advise retaining your receipt and familiarizing yourself with the retailer's return conditions.

MISSING & DAMAGED 

At Growth Bomb, we understand the inconvenience of receiving a damaged or incomplete order. If you encounter any missing items or damage upon delivery, please notify our customer support team promptly at hello@growthbomb.com. Kindly provide details and accompanying photographs of the affected items for our assessment. We are committed to resolving any issues swiftly and ensuring your complete satisfaction with your order. Your feedback is essential to us as we continuously strive to improve our products and services.

Disclaimer: Growth Bomb retains the right to amend the shipping and returns policy without prior notice. The details provided in this section are subject to change, and the latest information can be accessed on the Growth Bomb website.